Refund policy
Return & Refund Policy — Lyasimo
Effective Date: 25 August 2026
At Lyasimo, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us so we can review your request.
1. Eligibility for Returns
A return may be accepted when:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is materially different from its description.
- The item qualifies for a return under the product-specific return terms displayed at the time of purchase.
Return requests should generally be submitted within 7 days of delivery.
2. Conditions for Returns
To be eligible for a return, the product should, where applicable:
- Be unused and in its original condition.
- Include its original packaging, accessories, and tags.
- Not show signs of misuse, intentional damage, or unreasonable wear.
- Be accompanied by the order details or other proof of purchase.
Certain products may be non-returnable because of their nature, hygiene requirements, customization, or other applicable restrictions.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact Lyasimo as soon as possible.
We may request photographs or videos showing the product and packaging to help us assess the issue.
After review, we may offer an appropriate solution, which may include a replacement, exchange, refund, or other resolution.
4. Change of Mind
Returns based solely on a change of mind are not guaranteed and may depend on the product and its condition.
Any applicable return conditions will be communicated by Lyasimo.
5. Return Shipping
If Lyasimo confirms that an item was incorrectly supplied, damaged in transit, or defective, Lyasimo may arrange or cover the applicable return shipping cost.
If a return is approved for another reason, the customer may be responsible for applicable return shipping costs.
6. Refunds
Once a returned product has been received and inspected, Lyasimo will determine whether the refund request is approved.
If approved, the refund will be processed using the applicable payment method or another agreed method.
Processing times may vary depending on the payment provider or financial institution.
7. Cash on Delivery Orders
For Cash on Delivery orders, eligible refunds may be arranged through an appropriate refund method agreed with the customer.
Additional information may be requested to verify the customer and process the refund securely.
8. Non-Refundable Situations
A refund or return may be refused where:
- The return request is submitted outside the applicable return period.
- The product has been used, damaged, altered, or misused by the customer.
- The product is missing essential parts, accessories, or original packaging where these are required.
- The issue results from improper use or handling.
- The product is specifically identified as non-returnable.
9. Exchanges and Replacements
Where appropriate and subject to availability, Lyasimo may offer a replacement or exchange instead of a refund.
If the requested replacement is unavailable, an alternative resolution may be offered.
10. Order Cancellation
If you wish to cancel an order, contact Lyasimo as soon as possible.
Cancellation may not be possible once an order has been processed or shipped.
11. Promotional Products
Products purchased during special promotions, clearance sales, or other promotional campaigns may have different return or refund conditions. Any applicable restrictions will be communicated with the offer or product listing.
12. How to Request a Return or Refund
Please contact Lyasimo with:
- Your full name
- Order number
- Product name
- Reason for the return or refund
- Photographs or videos, where relevant
Our team will review the request and provide further instructions.
13. Policy Updates
Lyasimo reserves the right to update this Return & Refund Policy when necessary. The latest version will be published on the website with the applicable effective date.
14. Contact Us
For return or refund questions, please contact Lyasimo through the contact information provided on our website.
Website: Lyasimo.store
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