Refund policy
Return & Refund Policy
Effective Date: July 21, 2026
Welcome to Sultan Mart. Customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, unworn, and in their original packaging with all tags and accessories included.
- Proof of purchase (order number or receipt) is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Personal care and hygiene products
- Gift cards
- Digital products
- Items marked as "Final Sale"
- Products damaged due to misuse or normal wear and tear
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
- If approved, your refund will be processed to your original payment method.
- Refunds are typically completed within 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.
Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping charges.
Order Cancellations
Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return process.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team.
Sultan Mart
Email: farhanhanif0202@gmail.com