Shipping policy
Shipping Policy
Effective Date: July 21, 2026
Welcome to Sultan Mart. We are committed to delivering your orders safely and on time. Please review our Shipping Policy below.
Order Processing
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders are not processed or shipped on weekends or public holidays.
- During peak seasons or promotional events, processing times may be slightly longer.
Shipping Time
Estimated delivery times:
- Pakistan: 2–7 business days
- International: 7–21 business days (depending on the destination and customs processing)
Please note that delivery times are estimates and are not guaranteed.
Shipping Charges
Shipping charges are calculated at checkout based on your delivery location and the selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (where available) so you can monitor your shipment.
Delays
While we do our best to deliver orders on time, delays may occur due to weather conditions, customs clearance, carrier issues, or other circumstances beyond our control. Sultan Mart is not responsible for such delays.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address. If an incorrect address is provided, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery or the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
Customs and Import Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their country's authorities.
Contact Us
If you have any questions about shipping or your order, please contact us.
Sultan Mart
Email: farhanhanif0202@gmail.com