Shipping policy

Shipping Policy — Lyasimo

Effective Date: 25 August 2026

At Lyasimo, we aim to provide a smooth, reliable, and convenient delivery experience. Please review the following Shipping Policy before placing your order.

1. Shipping Coverage

Lyasimo currently offers shipping within Pakistan. We may expand our shipping coverage to additional countries in the future.

2. Order Processing

- Orders are normally processed within 1–3 business days after successful order placement.

- Orders placed on weekends or public holidays may be processed on the next business day.

- Customers will receive order confirmation after successfully placing an order.

- Processing times may occasionally be extended during sales, promotions, holidays, or periods of unusually high order volume.

3. Delivery Time

Estimated delivery times within Pakistan are generally 3–7 business days after the order has been processed.

Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances beyond Lyasimo's control.

Remote or less-accessible areas may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is confirmed.

Lyasimo may occasionally offer free shipping promotions or special delivery rates. Any applicable promotion will be clearly communicated on the website.

5. Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update through the contact information provided at checkout.

Tracking updates may take some time to appear after the shipment has been handed over to the courier.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

- Full name

- Phone number

- House/shop number

- Street or area

- City

- Any other information required for successful delivery

Lyasimo is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

7. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address cannot be verified, the courier may make another delivery attempt or return the parcel to Lyasimo.

Additional shipping charges may apply if an order needs to be shipped again because of incorrect information or repeated failed delivery attempts.

8. Delayed or Lost Shipments

Although Lyasimo works with reliable delivery partners, unexpected delays can occur due to weather, transportation issues, public holidays, operational disruptions, or other circumstances outside our control.

If your order appears significantly delayed, please contact Lyasimo so we can assist with checking the shipment status.

9. Damaged Packages

Customers should inspect their package when it arrives. If the package appears seriously damaged, customers should contact Lyasimo as soon as possible and provide photographs or other relevant evidence.

Any claim relating to damaged or incorrect items will be handled according to Lyasimo's applicable Return & Refund Policy.

10. Order Changes and Cancellation

Once an order has been processed or shipped, changes to the delivery address or cancellation may not be possible.

Customers should contact Lyasimo as soon as possible if they need to make a change to an order.

11. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers are expected to provide accurate contact and delivery information and accept the order upon successful delivery.

Lyasimo reserves the right to restrict COD availability for certain customers, locations, products, or orders where appropriate.

12. International Shipping

International shipping is not currently guaranteed or available for all destinations. If Lyasimo begins offering international shipping, separate shipping charges, delivery estimates, customs requirements, duties, and taxes may apply.

13. Policy Updates

Lyasimo reserves the right to update or modify this Shipping Policy at any time. Any changes will become effective once the updated policy is published on the website.

14. Contact Us

If you have questions about your order or shipping, please contact Lyasimo through the contact information provided on our website.

© 2026 Lyasimo. All rights reserved.